Official Review
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Other links at ASP > Scripts and Components > Customer Support |
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Virtual Support Office
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Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers.
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HelpDesk
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MagicWay HelpDesk comprises versatile systems that united provide you with numerous options. HelpDesk contains a ticket support system, a search system with a knowledge base, user system, and an administration center.Tickets They represent the core of our whole application. Here customers can report and detail problems that they may be experiencing.Main Features Reference numbers assigned Automatic escalation Customer history Ticket monitoring: Customers and Support personnel are always able to see ticket status A level of expertise can be set for individual technicians insuring that only qualified consultants answer certain questions Customer features:Open a new ticket Preview status of active and resolved tickets Rate ticket solution
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Y U D O The Ultimate FREE Web Desk
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The Ultimate FREE professional support / web desk / trouble ticket system. Written in ASP + ACCESS. Very easy to use and install. Reliable, innovative, you can easily compare to very expensive help desk.Download and try yourself ;)
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RealLinkASP Free Live Chat Application
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Connect with your customers and support issues quickly and efficiently with this easy to use, easy to install FREE script. RealLinkASP allows multiple live chat sessions in real time. Chat sessions are logged to the MSQL database, which can be later searched for quality control purposes and knowledgebase like functions. This script is the perfect addition to any help desk, or online sales environment.
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eFAQ
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Are your web FAQ actually the most Frequently Asked Questions about your goods and services? ...Introducing our eFAQ 24/7 Instant Service tool... The most cost effective and efficient method for improving customer satisfaction.eFAQ is a good CRM tool. It automatically compiles a list of the FAQs from your customers and allows your customers to rate these answers thus creating a dynamic and valuable knowledge base for you and your customers!eFAQ is a powerful marketing tool. With your ability to view the most frequently requested answers you can provide your customers with what they want. Secondly the FAQ can be opened in a companion browser which has a small section for your rotating advertisement. You can therefore advertise to potential customers while they surf.
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